ElevenLabs Cancellation & Refund Policy 2026: 14-Day Rule, Credits & Access

Quick answer: ElevenLabs lets you cancel at any time, with cancellation taking effect at the end of the current billing cycle. Its current billing documentation says a refund can be requested within 14 days of payment only if no credit quota was used for the period being refunded.

ElevenLabs cancellation vs refund: the difference

Cancellation stops the next renewal. It does not normally reverse the charge for the current billing cycle. Your paid plan remains active until the cycle ends, then the account moves to Free.

Refunds follow a separate eligibility rule. ElevenLabs' current billing documentation says the request must be filed within 14 days of payment and no credit quota can have been used in the period for which you want the refund.

What happens after you cancel?

Question	Current rule
When does cancellation take effect?	At the end of the current billing cycle.
Can you keep using paid features until then?	Yes, through the end of the paid period.
What happens to the account afterward?	It moves to the Free plan.
What happens to unused paid credits?	They expire when the cancellation/downgrade takes effect.
Can you reverse a scheduled cancellation?	Yes, ElevenLabs currently provides a Resume subscription option before the cycle ends.

The 14-day refund rule

ElevenLabs' billing docs currently state that a refund request is eligible when it is submitted within 14 days of payment and no credit quota was used during the relevant period. Requests are made through ElevenLabs Support from the email address tied to the account.

Important: statutory consumer rights can differ by jurisdiction. ElevenLabs also publishes EU-specific Terms with a 14-day withdrawal right for consumers purchasing directly, subject to the legal consequences described in those Terms. If your local law gives broader rights, the statutory rule can take precedence.

Why can a charge still appear after cancelling?

ElevenLabs warns that cancelling too late can mean the next billing cycle has already started even if the new invoice has not yet been successfully paid. In that situation, the cancellation may apply only at the end of the newly started cycle. The safest approach is to cancel before the renewal date shown in Billing.

What about iOS or Android purchases?

For subscriptions bought through Apple or Google in-app purchase, cancellation and refund requests are handled through the relevant app store rather than the normal ElevenLabs web-billing path.

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Official sources

ElevenLabs billing and refund documentation →
ElevenLabs cancellation guide →
ElevenLabs EU Terms of Use →
ElevenLabs mobile refund/cancellation guide →

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FAQ

Can I cancel ElevenLabs at any time?

Yes. Cancellation is scheduled for the end of the current billing cycle, and paid access continues until then.

Does ElevenLabs give refunds?

Its current billing documentation says a refund is eligible if requested within 14 days of payment and no credit quota was used in the period being refunded.

What happens to unused ElevenLabs credits after cancellation?

Unused paid credits expire when the cancellation or downgrade becomes effective at the end of the billing cycle.

How do App Store or Google Play refunds work?

Refunds for in-app purchases are requested through Apple or Google rather than through the normal ElevenLabs web subscription flow.