Synthesia Cancellation & Refund Policy 2026: Renewal, No-Refund Rule & Video Access
The practical rules to understand before paying for Synthesia Starter or Creator.
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Quick answer: Synthesia currently states that purchases are non-cancelable and, except where the contract expressly says otherwise, non-refundable. Starter and Creator subscriptions can still be cancelled to stop future renewal, with access continuing until the end of the current billing period.
Can you cancel Synthesia?
Yes. Synthesia's current self-serve billing guide allows Starter and Creator users to cancel from Account info → Billing. The cancellation stops the next renewal; it does not immediately end the paid period.
| Question | Current rule |
|---|---|
| Can Starter/Creator be cancelled self-serve? | Yes, from Billing. |
| When does access end? | At the end of the current billing period. |
| Are purchases generally refundable? | No, unless the contract expressly provides otherwise. |
| Forgot to cancel before renewal? | Synthesia says the renewed purchase remains non-refundable even if unused. |
| Enterprise? | A signed Order Form can control and should be checked first. |
What happens to your videos after cancellation?
This is the most important operational point: Synthesia says that once the billing period ends, you lose access to Synthesia and to all videos in the account. Export any finished videos you need before paid access ends.
What if you cancel by mistake?
Synthesia's current billing guide says to contact Support within 48 hours of an accidental cancellation so they can try to reverse it where possible.
Are there any refund exceptions?
The published refund article notes that support may review a case if you were charged during a confirmed technical-access problem. Enterprise customers should check any signed Order Form because it can override the standard self-serve language.
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Official sources
Synthesia refund and billing policy →
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FAQ
Does Synthesia offer refunds if I forget to cancel?
Its current policy says purchases are non-refundable even when a renewed subscription was not used, unless the contract expressly states otherwise.
Can I cancel Synthesia Starter or Creator myself?
Yes. Self-serve cancellation is available from the Billing area for Starter and Creator.
Do I keep access after cancelling?
Yes, until the end of the current billing period. After that, Synthesia says you lose access to the platform and videos in the account.
What should I do before Synthesia access ends?
Export any videos you need to retain because you will not be able to access or download them after the paid period ends.