Vizard Cancellation & Refund Policy 2026: 7-Day Unused Rule, Billing Errors & Access
When Vizard may approve a refund, what counts as “unused,” and what happens to projects and scheduled posts after a subscription expires.
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Quick answer: Vizard allows plan cancellation from the Subscription area and says the paid plan expires at the end of the billing cycle. Refunds are not automatic: its refund policy currently covers billing errors, or requests made within seven days of purchase when the service has not been used.
When can Vizard approve a refund?
| Situation | Current policy |
|---|---|
| Double charge or incorrect amount due to billing error | Eligible for review under Vizard's billing-error rule. |
| Refund requested within 7 days | Potentially eligible only if the service remains unused. |
| You already uploaded data or used Vizard tools | Vizard treats the service as used, so the normal 7-day unused-service condition is not met. |
| Non-billing-error refund | Vizard says processing fees may be deducted. |
| Approved refund timing | Current help documentation says 5–10 business days to the original payment method. |
How do you cancel?
Vizard's current help center says to open your profile, choose Subscription, and cancel or switch the plan there. Its pricing FAQ says a cancelled plan expires at the end of the billing cycle.
What counts as “unused” for the 7-day rule?
This is stricter than simply “I barely used it.” Vizard explicitly says that once you start using the service—including uploading data or using the tools—the service is considered used. If refund flexibility matters, decide before uploading production material.
What happens to projects after the subscription expires?
Vizard's help center says videos are saved for 28 days after a subscription expires. Scheduled posts can still succeed if they fall inside that 28-day window, but later scheduled posts can fail because the underlying videos expire.
For Team/Business workspaces, Vizard says projects remain stored initially but expire after 28 days when the workspace is downgraded to Free, and non-admin team members lose workspace access.
Read Vizard pricing →
Official sources
Vizard refund policy →
Vizard cancellation guide →
Vizard pricing and cancellation FAQ →
Vizard post-expiry storage guide →
Vizard Team workspace expiry guide →
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FAQ
Can I cancel Vizard at any time?
Yes. Vizard allows cancellation from Subscription settings, and the paid plan expires at the end of the billing cycle.
Can I get a Vizard refund within 7 days?
Potentially, but the normal rule also requires the service to be unused. Uploading data or using Vizard tools counts as using the service.
Does Vizard refund billing errors?
Its current policy explicitly covers double charges or incorrect amounts caused by billing errors for refund review.
What happens to Vizard videos after the subscription expires?
Vizard says videos remain saved for 28 days after expiry; scheduled posts outside that window can fail when the videos expire.